Hiring an Exterior Window Cleaning Pro

Updated on: 03/29/2022

Every year, many of the 208 million people who own homes in America try to come up with simple ways to rejuvenate their living space. Many of them turn to their professional window cleaning as the solution. All too often, people forgo keeping up with their window cleaning schedule due to time and the safety concerns of getting up on ladders. Therein lies the value of seeking the help of local pros. But how can you be sure you're bringing on the right team for the job?

To help vet candidates, we’ve come up with the seven most important questions you should ask prospective cleaners you're thinking of doing business with.

Keep reading to learn more about…

  1. Are They Licensed and Insured?
  2. Do They Have Testimonials You Can Share?
  3. How Long Have They Been in Business?
  4. What's Included in Their Service?
  5. Do Their Employees Undergo Background Checks?
  6. Are Their Employees Offered Ongoing Safety Training?
  7. When Can They Start?
  8. Choosing A Quality Exterior Window Cleaning Pro

1. Are They Licensed and Insured?<?h2>

You should always get the same answer when you ask any window cleaning professional about the most important thing for a contractor to have. The answer? License and insurance. If a cleaning company hasn't gone through the trouble of getting a license or can't get one, chances are you don't want them working on your home. If they're not insured, you may end up paying dearly if an issue arises.

If a window cleaning company's employee incurs an injury on your property and their employer doesn't have worker's compensation to help, there’s a good chance that that employee will hold you liable for their injury. At best it’s a headache, at worst it’s a financial nightmare. Save yourself the hassle of costly lawsuits and only do business with companies that don't cut corners.

2. Do They Have Testimonials You Can Share?

One of the best ways to deduce an exterior window cleaning professional's worth is to see what their previous customers have to say about them. There are a few ways you can go about finding testimonials.

  • Search online. Sites like Yelp, Angie’s List, and even Google feature reviews left by previous customers.
  • Social media. Very often you’ll hear a lot about bad experiences people have. Look in groups, and on pages to see what people in your community have to say.
  • Ask them. If an online search isn’t proving to be helpful, ask your potential new cleaning company for references. Many companies have businesses or homeowners that are happy to share their experiences.

3. How Long Have They Been in Business?

While being in business doesn’t necessarily indicate quality work, chances are that they’ve managed to stay in business because of happy customers. Whether it’s referrals or returning customers, they’ve probably done a lot of window cleaning and have the experience and equipment to handle most jobs.

That being said, newer cleaning companies don’t necessarily lack quality. For example, window cleaners that have years of experience working for others may open their own new business. This comes complete with high-quality equipment and more than enough happy customers— just under their previous employer. Or, like in the case of a Labor Panes franchise, the owner and employees receive extensive training before ever setting foot on their first property.

4. What's Included in Their Service?

This is a simple question that lets you set your expectations for a cleaning service prior to hiring them. It’s good to know upfront what you can expect, and what services you may not be getting. Asking questions about if they do interior windows or exterior windows is important as well as questions about the frames and screens. Basically, the more in-depth picture you can get in regard to how far your money is going to go, the better.

How Much Does Each Service Cost?

When asking for a complete list of their services, be sure to note if cost estimates are included with that. Professional window cleaning companies charge differently—some charge by the hour, while others may charge by the pane. Be sure to note this in your pricing so that there aren’t any surprises.

And, Do They Have a Satisfaction Guarantee?

It’s so important to ask residential window washing crews if they offer any type of guarantee. For instance, our team promises every client that we will return within one week of service if they notice any issues within 48 hours. Even the best cleaners can miss things, so asking your window cleaning professional about a guarantee is very reasonable.

5. Do Their Employees Undergo Background Checks?

It’s important to be able to trust the people who are inside your home or working to clean the exterior of it. Unfortunately, some window cleaning companies don’t have their employees undergo background checks.

To make sure that you're comfortable with the people you’ve contracted to work on your property, ask about background checking procedures. Professional companies who conduct background checks are happy to answer without hesitation. Less reputable ones may find excuses not to.

6. Are Their Employees Offered Ongoing Safety Training?

Let’s face it, window cleaning can be dangerous. According to the CDC, in America alone, every year about 500,000 people are treated for injuries related to ladder falls, and around 300 people die from it. The problem is so bad that the CDC created “Ladder Awareness Month” and it’s March.

Knowing this, it is essential to ask about safety training so that you can be sure that your exterior window cleaning service provider is up to the task of servicing your home in a manner that's safe for them and their surroundings as well. A qualified window cleaning operation should take safety seriously. To that end, they should welcome the conversation of how they prepare their team to tackle jobs with the utmost care.

7. When Can They Start?

If everything checks out with the window cleaners you're thinking about hiring, the final question you’ll want to ask is about their availability. A good window cleaner is often a busy one. Yes, ideally it’s nice to have very quick service, and a window cleaner that’s readily available doesn’t mean that they offer sub-par services. But, knowing that they are in high demand is a good sign.

Choosing A Quality Exterior Window Cleaning Pro

Clean windows mean a better-looking home both inside and out. To get your windows cleaned safely and efficiently, we recommend using our questions above to hire an interior and exterior window cleaning professional in your area.

If you have a home or business that could use professional cleaning and you are located in any of our service areas, let our team at Labor Panes provide you with a free estimate! Our team is made up of consumer-focused exterior window cleaning specialists that have been helping improve the quality of residential and commercial properties for years.

Contact us today to learn more about our services and to book your window cleaning!

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Hear from Our Customers

They arrived on time and completed cleaning the gutters in a safe and thorough manner. We have hired for them to wash our driveway and to clean outside windows since. These people are sharp and worthy of your consideration. They are really good.

Vincent D.Mount Pleasant, SC

The guys were efficient, arrived early and were very professional. They cleaned the gutters, blew leaves off the roof, patio and driveway. A great job!!

Judy C.North Charleston, SC

They cleaned my windows inside and out and pressure washed some of our decks. Nate was very professional and responded to my request quickly. His crew did a great job and they were all polite and hard workers.

Allison B.Sullivan's Island, SC

This was an unbelievably good experience with this company. Nate Van Valkenburg and his crew were the ultimate professionals. Came on time. Took off their shoes when they came in the house.Did all the inside of the windows at one time, so I could go run errands. Washed part of garage even though that was not part of the deal. And they cleaned up after they were through. You could not ASK for a better experience, better service and nicer people.

Roger C.Charleston, SC

We could not be more thrilled with how beautiful our house now looks, and with how professional the team was.

Suzy F.Clemmons, NC

Fence had dirt, grime and mildew growth and my siding needed pressure washing including my screen patio area. Pete and the crew arrived on time and they did a superior job on my windows as well.

Amos P.Winston-Salem, NC

Great experience. I will use them again and have already recommended them to family who also used them for window cleaning and were thrilled. Great value and care of my belongings while servicing my home.

Jerry B.Kernersville, NC

Cleaned windows inside and out and pressure washed. Great work. Will call next year.

Maria M.Advance, NC

The quality was excellent. The owner and his team were very polite, professional and did an excellent job.

Alison D.Winston-Salem, NC

Wow - three young pros, who know what they are doing, work efficiently, make sure nothing else is touched and do a wonderful job in no time. They were punctual, willing to change the dates when it seemed like it was going to rain.

Bob B.Winnabow, NC

Great job! I'd use them again in a heartbeat!

Jessica B.Ocean Isle Beach, NC

Great. They showed up on time in both the fall and spring. There was no mess. I thought the gutter mess would be on my yard or deck, but that was not the case. Everything was very clean.

Marie J.Bolivia, NC

Went excellent. Power washed the house and drive. Extremely professional, excellent job.

Garret P.Leland, NC

The gentleman than owns the business is very responsive and professional. The workers showed up on time. They were easy to work with. Cleaned our windows and gutters. They were very agreeable and worked quickly and did an excellent job.

Greg H.Wilmington, NC

Excellent service. Personable workers. Prompt communication. Cleaned windows and washed our siding. Came out great. Would use again.

Lynette C.Southport, NC

Great, they arrived on time and were very courteous. They did the work quickly and effectively. The house looks great and there was no mess left behind. Great Experience!

Chris T.Raleigh, NC

The crew was right on time. Called ahead to advise us of their arrival time. Went right to work. Used ladders to clean windows which we liked. They did a very good job and we shall have them come back in the future.

Mary J.Raleigh, NC

Excellent Service. Everyone that I had contact with was courteous and professional. Highly recommend them.

Mary D.Raleigh, NC

Loved them. Prompt, good communication and professional. Asked them to replace some bulbs in my motion sensors. Cleaned all my gutters and I have a pretty big home. didn't try and charge me extra. Yes, I'd definitely recommend them.

Jane L.Raleigh, NC

It is a large house with a large number of windows. They were aces! I've never seen anything like them. The team was made up of 4 or 5 guys. They worked well together. It was excellent work! They were super professional. I will be using them again. It took them a day and a half to do the work.

Derek B.Cornelius, NC

Very pleased with the results. Even though they were running behind slightly, i received a call to let me know that morning. I had a rust stain they were able to remove which was a huge relief as it looked really bad. My gutters are very high and they I were able to reach them. I will plan on using them for other projects.

John P.Cornelius, NC

Cleaning window inside and outside and power washing window sills and gutter cleaning. They were nice and respectful of my plants. I will definitely have them back next year.

Patricia F.Mooresville, NC

Cleaned all gutters. Did a good job.

James L.Concord, NC

They were super-professional and did a great job, including pointing out a repair we need in one gutter. They also did our windows and will definitely use them again in the future as I was very impressed by their work.

Staci R.Denver, NC

Very professional. Provided written quote, showed up on time, he and his crew did the work the following day. No issues.

Vicky T.Summerfield, NC

My husband and I cannot say enough nice things about their diligent work ethic. The results of their labor have made us both very happy and we told everyone we know about him and his company. The crews commitment to our satisfaction made a great impression on us.

Heather K.Greensboro, NC

Very well. Used them previously for pressure washing the entire house, including deck areas. Very professional and hard working. Highly recommend Pete and his crew.

Jerry B.Oak Ridge, NC

Excellent. Took his time to ensure that the job was done right!

Chuck Y.Greensboro, NC

Very well, workers were polite and respectful. Did a great job.

Sean M.Durham, NC

Team did great. punctual answered email immediately. I bought a coupon deal and then added in additional windows. I have high peaks on my house and the team did a great job of getting all windows spotless!

Angela K.Hillsborough, NC

Had our house, deck and driveway powerwashed and our windows cleaned. Everything was great.

Tim B.Apex, NC

Windows inside and out and gutters...excellent job.

Ellen J.Chapel Hill, NC

I have used this company for several years to clean my gutters and do some power washing. They always do a good job and clean up after themselves.

Lynn K.Waxhaw, NC

Came promptly during scheduled appointment and cleaned gutters and replace security light bulbs. Very efficient. Recommend.

Ed C.Matthews, NC

They showed up on time and cleaned the windows as requested. They were very polite and nice young men.

Cathy S.Fort Mill, SC

Great service, very responsive. Washed off the mildew from our siding. Will use next year.

Patricia B.Belmont, NC

Labor Panes have cleaned our gutters and windows for years now. Their people are always courteous and professional. They arrived on time, cleaned the gutters removing all of the debris, and did their work quickly.

Tom C.Charlotte, NC

I highly recommend Tyler and his company Labor Panes (Now, The Go To Crew). He called and came out to give me an estimate the following day. Tyler and his workmen are extremely professional and pleasant to be around. Everything glistens! My chandeliers have never looked so good! I will definitely use them again....

Susan P.Charlotte, NC

They are the most professional window cleaners I’ve ever used. Everything was put back the same way it was before they started the job. Each crew that has been to my home takes so much pride in their work and they do such a great job. They are respectful, professional and overall just awesome....

Dana C.Charlotte, NC

Labor Panes cleaned our gutters. They did good work and were thorough. Very friendly and they communicated exactly what they would be doing. When there was a delay to the originally scheduled service, they were quick and fair with rescheduling.

Martha G.Charlotte, NC
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